What Are Cookies?

Cookies are small text files placed on your computer, tablet, or mobile phone when you visit a website. They help the website remember information about your visit, such as items added to your basket, your preferences, or how you move around the site.

Cookies are not harmful and do not store sensitive payment details such as your full card number. However, some cookies may collect information such as your IP address, browser type, device information, pages visited, and browsing activity on our website.

Why We Use Cookies

The Sofa Shop may use cookies to:

• Keep the website working correctly
• Remember items added to your shopping basket
• Help you move through the checkout process
• Remember your cookie preferences
• Improve website speed, layout, and performance
• Understand which pages are most useful to visitors
• Provide customer support features such as live chat, where available
• Measure the effectiveness of online advertising
• Show more relevant adverts on platforms such as Google, Facebook, Instagram, or other advertising networks

Types of Cookies We Use

Strictly Necessary Cookies

Strictly necessary cookies are required for our website to work properly. These cookies cannot usually be switched off because they support essential website functions.

We may use strictly necessary cookies to:

• Remember items placed in your basket
• Allow you to move through the checkout securely
• Manage website security
• Remember privacy or cookie consent choices
• Help the website load correctly
• Keep your browsing session active while using the website

Without these cookies, some parts of the website may not function properly.

Performance and Analytics Cookies

Performance cookies help us understand how visitors use our website. They allow us to see which pages are visited most often, how customers move around the site, and where improvements can be made.

These cookies may collect information such as:

• Pages visited
• Time spent on the website
• Products or categories viewed
• Search terms used on the website
• Device and browser information
• General location data, such as country or region

This information is usually collected in an aggregated way and helps us improve the website experience for customers.

Functionality Cookies

Functionality cookies allow the website to remember choices you make and provide enhanced features.

We may use functionality cookies to:

• Remember your preferences
• Save display or layout settings
• Support live chat or contact features
• Remember whether you have already responded to a pop-up, form, or cookie notice
• Improve your overall browsing experience

If you disable functionality cookies, some website features may not work as smoothly.

Targeting and Advertising Cookies

Targeting or advertising cookies may be used to show you more relevant advertising online. These cookies may be set by us or by third-party advertising partners.

We may use advertising cookies to:

• Show relevant sofa, furniture, or home-related adverts
• Measure the success of advertising campaigns
• Limit how often you see the same advert
• Understand how customers interact with our adverts
• Reach customers on platforms such as Google, Facebook, Instagram, or other websites
• Create remarketing audiences based on visits to our website

These cookies do not usually store information such as your name or payment details. However, they may identify your browser, device, or browsing behaviour.

If you choose not to allow advertising cookies, you may still see adverts online, but they may be less relevant to your interests.

Third-Party Cookies

Some cookies on our website may be placed by third-party services. These may include services used for:

• Website analytics
• Online advertising
• Social media advertising
• Payment processing
• Live chat
• Website security
• Delivery or tracking features
• Embedded content, such as videos or maps

Third-party providers may use cookies in line with their own privacy and cookie policies.

Online Advertising and Remarketing

The Sofa Shop may use online advertising tools, including platforms such as Google, Facebook, Instagram, or other advertising networks. These tools may use cookies, pixels, tags, or similar technologies to help us measure advertising performance and show relevant adverts.

This may include showing adverts to people who have previously visited our website, viewed certain products, or interacted with our online content.

You can manage or withdraw consent for certain advertising cookies through your browser settings, cookie consent settings on our website, or through the privacy settings offered by the relevant advertising platform.

Pixels and Similar Technologies

In addition to cookies, we may use pixels, tags, web beacons, or similar technologies. These help us understand how users interact with our website, emails, and adverts.

For example, a pixel may help us know whether an advert led to a website visit or whether an email campaign was opened. Some pixels can be limited by blocking cookies, changing browser settings, or disabling image downloads in your email application.

Managing Cookies

You can manage cookies through your browser settings. Most browsers allow you to:

• View cookies stored on your device
• Delete existing cookies
• Block all cookies
• Block third-party cookies
• Receive alerts before cookies are stored

Please note that if you block or delete certain cookies, some parts of our website may not work correctly. For example, you may not be able to add products to your basket, complete checkout, or use certain website features.

Useful Cookie Information

To learn more about cookies and how to manage them, you can visit independent cookie information websites such as:

• All About Cookies
• Your Online Choices
• Your browser's official support page

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our website, technology, legal requirements, or the cookies we use. Any updates will be posted on this page with a revised "last updated" date.

Contact Us

If you have any questions about this Cookie Policy or how cookies are used on our website, please contact us: